Terms & Conditions

Welcome to Shams Beauty. By using our website or placing an order through it, you agree to comply with these Terms & Conditions. Please read them carefully before using the website or making a purchase.

Website Use

The Shams Beauty website may only be used for lawful and personal purposes.

You must not use the website in any way that may:

Damage or disrupt the website or its operation.
Attempt to gain unauthorized access to the website, systems, or data.
Involve any activity that violates applicable laws or regulations in the Arab Republic of Egypt.
Copy or use any website content for commercial purposes without prior written permission from Shams Beauty.

Products & Product Information

At Shams Beauty, we make every effort to ensure that product descriptions, images, colors, shades, and other information displayed on our website are as accurate as possible.

However, slight differences in product colors or shades may occur due to differences in screen settings, device displays, lighting, and other technical factors.

Product availability may change from time to time. We reserve the right to update, modify, or discontinue products based on availability.

Prices & Promotions

All prices displayed on the website are in Egyptian Pounds (EGP), unless otherwise stated.

We reserve the right to change prices, promotions, or discounts at any time. The applicable price will be the price displayed at the time the order is placed, subject to the applicable terms and conditions.

Promotions and discounts are subject to the specific terms of each offer. Multiple promotions or discounts may not be combined unless explicitly stated.

Orders

When placing an order through our website, you confirm that all information provided is accurate and complete.

Please make sure that the following information is correct:

Full name.
Phone number.
Delivery address.
Products, shades, and quantities selected.
Payment method, where applicable.

Shams Beauty may contact you to confirm or verify your order details when necessary.

We reserve the right to refuse or cancel an order in exceptional circumstances, including product unavailability, obvious pricing or product-information errors, or inability to contact the customer to confirm the order, without affecting any rights granted to consumers under applicable law.

Payment

Available payment methods will be displayed on the website at checkout.

For online payments, payment information is processed through the applicable payment service provider. Shams Beauty does not retain full payment card details except where permitted and required by the applicable system and service provider.

Available payment methods may vary depending on the destination, country, or type of order.

Shipping & Delivery

We ship to the locations indicated on our website, within the Arab Republic of Egypt and internationally where shipping services are available.

Delivery times and shipping fees may vary depending on the delivery address and selected shipping method.

Delays may occur due to circumstances beyond Shams Beauty’s control, including courier delays, operational issues, or exceptional circumstances.

Customers are responsible for ensuring that the delivery address and phone number provided at checkout are accurate and complete.

Returns & Exchanges

Returns and exchanges are subject to the Shams Beauty Returns & Exchanges Policy and the provisions of Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations.

For more information, please refer to our:

Returns & Exchanges Policy

Opened or Used Products

Due to the nature of beauty and personal care products and for health and hygiene reasons, certain opened or used products may not be eligible for return or exchange when the nature of the product or its packaging prevents it from being returned to its original condition, subject to the exceptions and conditions provided by law.

This does not affect any legal rights available to customers in cases involving defective or incorrect products.

Intellectual Property

All content available on the Shams Beauty website, including but not limited to:

The Shams Beauty name and logo.
Product and promotional images.
Designs.
Text and written content.
Graphics.
Website elements.
Marketing materials.

is owned by Shams Beauty or used under applicable rights or licenses.

Such content may not be copied, reproduced, republished, distributed, or commercially used without prior permission from Shams Beauty, except where permitted by law.

Reviews & User-Generated Content

Where reviews, comments, or other user-generated content are available, all submissions must be genuine, accurate, and not misleading or unlawful.

Shams Beauty reserves the right to remove content that violates these Terms & Conditions, harms the website or its users, or otherwise violates applicable law.

Third-Party Links & Services

Our website may contain links to or use services provided by third parties, such as shipping companies and payment service providers.

Shams Beauty is not responsible for the content, availability, or policies of third-party websites or services. Their own terms and privacy policies may apply.

Liability

We make reasonable efforts to maintain the accuracy and availability of our website and its information. However, technical errors, temporary interruptions, or unintended inaccuracies may occasionally occur.

Shams Beauty shall not be held responsible for delays or interruptions resulting from circumstances beyond our reasonable control, without limiting any rights granted to consumers under applicable law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, or applicable legal requirements.

Any updated version will be published on this page and will become effective from the date of publication.

Governing Law

These Terms & Conditions are governed by the laws and regulations applicable in the Arab Republic of Egypt, without prejudice to any consumer rights granted under Egyptian Consumer Protection Law or other applicable legislation.

If you have any questions regarding these Terms & Conditions or an order placed through the Shams Beauty website, please contact our Customer Service team through the contact details provided on our website.

Last Updated: 2026